In the game
The same steps in the browser and in the Steam, Android and iOS apps:
- Log in to your account.
- On the character screen, click (or tap) your account name at the top right.
- Choose Delete account..., type your password and press Delete forever.
Your account is deleted at once and you are logged out everywhere. It cannot be undone.
By email
Cannot log in? Write to contact@aetherchord.com from the email address of the account, with the account name, and we delete it for you within 30 days.
What is deleted and what is kept
Deleted at once: the account (its name, email address, password hash and login sessions) and all its characters, with their items, gold and progress, highscores and record boards, mailboxes, auctions, trade records, guild places and houses. A Coliseum record keeps its time under "a former player".
Kept for a while, then deleted: backups, at most 30 days; gameplay recordings, where names are already replaced by nicknames, at most 30 days; reports other players made about you, at most 90 days. The game statistics carry only a code made from the account name, which can no longer be linked to you once the account is gone; they are deleted after 12 months.
Kept until you ask: what you gave to others - forum posts, letters in other players' mailboxes, and your name in their house and guild logs. Ask us by email and we remove them too.
All the details are in the privacy notice.